Access to the platform and the use of any gaming services are strictly prohibited for individuals under 18 years of age. Participation in gaming by minors constitutes a breach of contract and an offense. The platform reserves the right to request valid identification at any time to verify the user's age and to suspend the account until satisfactory proof of age has been provided.
Our goal is to create a protected entertainment environment, where player safety is always at the center of the experience. Responsible gaming is based on the awareness that gaming activities involve risks and must be managed within pre-established personal limits. We actively support the well-being of our users through transparency of rules, provision of self-limitation tools, and awareness of risky behaviors, so that gaming remains an enjoyable activity without negative repercussions on daily life.
To help users maintain full control over their gaming habits, the platform offers a comprehensive range of self-limitation tools that can be activated directly from account settings or by contacting customer support.
This tool allows the user to set a maximum limit on the total amount of money that can be deposited into their account within a specific timeframe, which can be daily, weekly, or monthly. Set limits can be reduced with immediate effect, while any request to increase or remove a limit will only become effective after a mandatory reflection period, aimed at preventing impulsive decisions.
The user can define the maximum amount of net losses they are willing to tolerate within a specific period (day, week, or month). Once this limit is reached, the system will automatically prevent participation in further gaming sessions until the end of the set time period.
This control allows setting a maximum duration for each individual access session to the platform. Upon reaching the predetermined time limit, the user will receive an automatic notification or be disconnected from the system, helping to avoid excessively long gaming sessions.
If a user feels the need to temporarily step away from gaming, they can activate a short-term break period. During this time interval, which can range from a few days to several weeks, access to gaming functions will be temporarily blocked, but the account will remain active for any administrative operations or withdrawal of available balance.
For cases where a prolonged or definitive detachment is necessary, the platform offers the option of self-exclusion. Self-exclusion can be for a fixed period (e.g., 6 months, 1 year, or more) or for an indefinite period. During the self-exclusion period, the user will not be able to access the game in any way, will not be able to make deposits, and will not receive any promotional or marketing communications. The revocation of an indefinite self-exclusion can only be requested after a minimum period has expired and will be subject to rigorous checks.
It is of paramount importance to recognize the first signs that indicate a potential development of gambling addiction. We invite users to regularly reflect on their habits, paying attention to the following behaviors:
Playing to escape personal problems, stress, anxiety, or loneliness.
Trying to immediately recover losses by increasing bets.
Neglecting work, family, school, or social responsibilities due to gambling.
Asking for loans or using money intended for essential expenses to fund gambling.
Lying to friends or family about the amount of time and money spent gambling.
Practical tips for safe gambling:
Consider gambling as an entertainment cost and not as a source of income.
Set a fixed budget before you start and do not exceed it under any circumstances.
Never gamble when you feel tired, depressed, or under the influence of alcohol or medication.
Take frequent breaks during sessions to maintain clarity.
Should the user believe that gambling is becoming a problem or negatively affecting their life, we strongly encourage them to seek external professional help. There are numerous independent organizations, helplines, and national health services specializing in offering free, confidential, and qualified advice for the treatment and recovery from gambling-related issues. The platform supports the dissemination of such assistance channels, inviting anyone in need to embark on specialized support paths.
In cases where the platform is used in domestic settings where children or minors are present, it is the user's responsibility to take the necessary precautions to prevent unintentional access. The use of internet filtering and parental control software to block access to gambling sites is recommended. Furthermore, the user must ensure that they never leave their device unattended when connected to the platform and do not store login credentials on shared browsers.
We are committed to periodically raising awareness and training our customer support staff so they can recognize signs of problematic gambling behavior in interactions with users. Our team is prepared to provide detailed information on available protection tools and to assist users in activating limitation or self-exclusion processes in a timely and empathetic manner.
This Responsible Gambling Policy is regularly reviewed and updated to reflect industry best practices and evolving consumer protection regulations. Any structural changes will be implemented to continuously increase the level of protection offered to our players and will be announced through the publication of the updated version in this section of the site.